Our Payment Policy:

Which payment methods are accepted?
Payments can be made securely online using Visa, MasterCard, American Express, or Apple Pay.
Please note that we do not store customer’s credit card details within our website database.
In order to take your payment we transfer you to our Credit Card processing service provided by PayPal and Stripe.
Which currencies do you sell in?
All of our prices are in Euros, but you can still purchase our goods no matter which currency your home country uses. Your bank will apply the going exchange rate and the payment will appear in your currency on your bank statement.
Reimbursements for returned items will be made in Euros based on the Euro retail price and Martinez is not responsible for any differences related to changes in exchange rates.
 
Our shipping policy :
 
Where do you ship?
  We are pleased to say that 
  UE + Turquie
 
Where can I receive my order?
You can choose to receive your order wherever 
 
How long will my order take to arrive?
Once we have received your order request, it will be processed within 2-3 days. Keep in mind we do not dispatch orders over the weekend and any order placed after 4 p.m. on a Friday will be dispatched on the following Monday.
Once your order is processed, delivery time depends on the selected shipping method. 
Standard shipping 3-5 business days
Delivery to pickup point 3-6 business days
Express shipping 2-3 business days

For orders over 120€:
Standard shipping Free
Delivery to pickup point Free
Express shipping

Occasionally orders may arrive in separate packages, to no extra expense for you. If for any reason your order is to be delayed or cancelled - due to stock, payment or otherwise - we will contact you via email. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.
Bear in mind Martinez can only insure your package through transit and the customer bears responsibility upon delivery.
 
How much do I pay for delivery service?
Shipping is free for all orders over 120€, unless you have selected express delivery.
For orders under 120€, shipping costs are variable and will be calculated at checkout.

Items in your order that are designated for shipment to countries outside of France may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is responsible for all Import Fees. If you refuse a shipment from Martinez, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Martinez. This amount will be deducted from your refund. Please email your shipping and handling questions or comments to contact@souliersmartinez.com .
 
Can I track my order ?
Yes, as soon as your order has been validated and the courrier has picked up your purchase we will send you the tracking number.
 
 
Our return and exchange policy :
 
Can I exchange my shoes for another size ?
You may exchange you shoes for a different size in the same model, given that the size is available.
To obtain return instructions, please reach out to contact@souliersmartinez.com.
 
What is your return policy?
We always hope you love the products you have bought from us. Please know your Martinez shoes have been carefully made by hand in Spain and gone through our quality inspection.
Due to the handcraftsmanship and our natural material choices, slight irregularities may be noticeable. We do not consider minor markings or inconsistency in color as constituting a flaw.

We allow the return of full-priced goods within 14 days of the day you made your purchase on our site. The return cost to us is your responsibility unless the item is faulty.
Returns are not accepted on reduced price items.
 
How do I return an item ?
We try to make returns as easy as possible for our customers. If you wish to return an item, simply send an email to contact@souliersmartinez.com and we will get back to you with return instructions as soon as possible.