OUR PAYMENT POLICY
Payments can be made securely online using Visa, MasterCard, American Express, or Apple Pay. Please note that we do not store customer’s credit card details within our website database.
In order to take your payment we transfer you to our Credit Card processing service provided by PayPal and Stripe.
All of our prices are in Euros, but you can still purchase our goods no matter which currency your home country uses. Your bank will apply the going exchange rate and the payment will appear in your currency on your bank statement.
Reimbursements for returned items will be made in Euros based on the Euro retail price and Martinez is not responsible for any differences related to changes in exchange rates.
OUR SHIPPING POLICY
We are pleased to say that we ship to the following countries: Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (mainland), Germany, Greece, Hungary, Iceland, Ireland, Kosovo, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Monaco, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States, Canada.
We are working our hardest to expand the list of countries we can ship to. If you wish to be kept in the loop for any updates to our shipping policy that may concern you, please send us an email at email@example.com.
You may choose to receive your order wherever is most convenient for you (home, work, etc.).
Please note that we use courrier services for delivery, so someone needs to be present at the given address in order to receive your package.
Due to the impact of Coronavirus on transport, all shipments may experience delays of up to 5 days until further notice.
Once we have received your order request, it will be processed within 1-3 days. Keep in mind we do not dispatch orders over the weekend and any order placed after 4 p.m. on a Friday will be dispatched on the following Monday. Once your order is processed, delivery time depends on the selected shipping method.
SHIPPING TIME: 1-6 business days
Occasionally orders may arrive in separate packages, to no extra expense for you. If for any reason your order is to be delayed or canceled - due to stock, payment issues or otherwise - we will contact you via email. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Keep in mind Martinez can only insure your package through transit and the customer bears responsibility after delivery.
Martinez offers free shipping for all orders over 300€ to selected countries.
Shipping costs for all orders to International and Standard zones (see list of countries below):
International shipping // 1-6 business days // 35€ (Any import duties and fees that apply are at the charge of the customer.)
Standard shipping // 1-6 business days // 25€
Shipping costs for orders under 300€ to Basic zone:
Basic shipping // 1-6 business days // 15€
Standard shipping fees apply to all orders delivered to Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Kosovo, Latvia, Liechtenstein, Iceland, Ireland, Malta, Monaco, Poland, Romania, Slovakia, Slovenia, and Switzerland.
International shipping fees apply to all orders delivered to Australia, United Kingdom, United States and Canada.
Basic shipping fees apply to orders under 300€ from all other countries not listed above.
Items in your order that are designated for shipment to countries outside of France may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is responsible for all Import Fees. If you refuse a shipment from Martinez, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Martinez. This amount will be deducted from your refund. Please email your shipping and handling questions or comments to firstname.lastname@example.org.
Yes, as soon as your order has been validated and the courrier has picked up your purchase we will send you the tracking number.
OUR RETURN AND EXCHANGE POLICY
You may exchange your shoes for a different size in the same model, given that the size is available.
To obtain exchange instructions, please reach out to email@example.com.
We always hope you love the products you have bought from us. Please know your Martinez shoes have been carefully made by hand in Spain and gone through our quality inspection. Due to the handcraftsmanship and our natural material choices, slight irregularities may be noticeable. We do not consider minor markings or inconsistency in color as constituting a flaw.
The merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging and the box it came in. Martinez boxes should not be used as the actual shipping box. Please note, original and return shipping fees will not be credited back upon return. Items that qualified for free shipping that are being returned without an exchange will have our standard shipping charges deducted from the refund (15€). Damaged or missing outer packaging will result in a 5€ charge.
We allow the return of full-priced goods within 14 days of receipt of your package. Returns from the following countries are fully at your charge: Australia, Canada, United States.
We try to make returns as easy as possible for our customers. If you wish to return an item, simply fill out our Return Form and we will get back to you with instructions as soon as possible.
OUR PRE ORDER POLICY
- Early bird discount
- Secure your favorite pair of the season
- Opt for a more sustainable purchase
- By helping us produce more of what you like and less of what you don’t
- By enabling less product to go to waste through anticipating demand
- By reducing the environmental impact caused by overproduction
When a product appears on pre-order, it means that it is still in production, yet available for purchase.
Products on pre-order will be sent to customers as soon as the stock is ready.
Pre-order products must be fully paid for at the time of purchase.
The estimated shipping date is specified on the product page.
We will send emails with updates on the estimated delivery date or in case of delays.
For preorders, returns and exchanges policy are the same as a normal purchase.