PAYMENT & GIFT CARDS

Payment Methods

Payment can be made securely online using

  • Visa
  • MasterCard
  • American Express
  • Apple Pay
  • E-Gift cards
  • Clearpay

Please note that we do not store customer’s credit card details within our website database.

 

e-Gift Cards

e-Gift cards are available in amounts ranging from 150 € to 500 €. Do not hesitate to send an email to contact@souliersmartinez.com  if you need a personalized amount.

 

Currencies

All of our prices are in Euros.

Reimbursements for returned items will be made in Euros based on the Euro retail price and Martinez is not responsible for any differences related to changes in exchange rates.

 

ORDER PROCESSING

Once we have received your order request, it will be processed by our warehouse within 1-2 working days.

Once your order is processed, delivery time depends on the country of delivery.

 

ORDER DELIVERY

How can I track my order?

For all orders placed, whether or not you have a customer account, an email is sent as soon as it is shipped.

You can also track your order by heading to your customer account then clicking on the order number.

If you didn’t receive your tracking information, try checking your spam or sending us an email at contact@souliersmartinez.com.

 

Delivery Fees

Delivery fees may vary depending on your shipping address and the carrier you chose.

EUROPE Orders under 300€ Orders over 300€
Relay Point - Mondial Relay Free Free
Standard Shipping - Colissimo 5€ Free 
Express Shipping - DHL 10€ 5€

 

REST OF WORD For all orders
Express Shipping - DHL  15€

 

The list of countries included in these two zones are expanded on below (see “Delivery time”).

We are working our hardest to expand the list of countries we can ship to. If you wish to be kept in the loop for any updates to our shipping policy that may concern you, please send us an email at contact@souliersmartinez.com.

Delivery Time

Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Goods may be subject to random customs checks which can extend delivery times.

Keep in mind Martinez can only insure your package through transit and the customer bears responsibility after delivery.

 

EUROPE

Express Shipping

DHL

Standard Shipping

COLISSIMO

Relay Point Shipping

MONDIAL RELAY

Austria 2- 3 days 3 - 4 days
Belgium 1- 2 days 3 - 4 days 3 - 6 days
Bulgaria 1- 2 days
Croatia 1- 2 days
Cyprus 1- 2 days
Czech Rep. 1- 2 days 4 - 5 days
Denmark 2 - 3 days 4 - 5 days
Estonia 1- 2 days 6 - 7 days
Finland 1- 2 days
France 2 - 3 days 2- 3 days 3 - 6 days
Germany 1- 2 days 5 - 6 days
Greece 1- 2 days
Hungary 4- 5 days 5 - 6 days
Ireland 2 - 3 days 4 - 5 days
Italy 1- 2 days 3 - 5 days
Kosovo 1- 2 days 6 - 7 days
Lativa 1- 2 days 6 - 7 days
Liechtenstein 1- 2 days 3 - 4 days
Lithuania 1- 2 days 5 - 6 days
Luxembourg 1- 2 days 3 - 4 days 3 - 6 days
Malta 1- 2 days
Monaco 1- 2 days 2 days
Poland 1- 2 days 5 - 6 days
Portugal 1- 2 days 4 - 9 days
Romania 1- 2 days  
Slovakia 1- 2 days 4 - 5 days
Slovenia 1- 2 days 5 - 6 days
Spain 1- 2 days 3 - 7 days 3 - 6 days
Sweden 1- 2 days 4 - 6 days
The Netherlands 1- 2 days 3 - 4 days
United Kingdom 2 - 3 days 3 - 4 days

 

INTERNATIONAL

Express Shipping

DHL

Australia 6 - 7 days
United States 4 - 5 days 
Canada 8 - 7 days
Israel 4 - 5 days
New Zealand 6 - 7 days
South Korea 5 - 6 days 
Japan 5 - 6 days
Taiwan 5 - 6 days 
United Arab Emirates 3 - 4 days
Hong Kong 3 - 4 days 
Qatar 3 - 4 days 
Singapore 5 - 6 days 
Georgia 4 - 5 days
Iceland 2 - 3 days 
Norway 2 - 3 days
Switzerland 1 - 2 days
Turkey 4 - 5 days

 

If for any reason you refuse a shipment from Martinez, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Martinez. This amount will be deducted from your refund.

Please email your shipping and handling questions or comments to contact@souliersmartinez.com.

 

Custom duties & Taxes

Items in your order that are designated for shipment to countries outside of France may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees").

As we sell in DDP except for the UK where taxes are payable by you, Souliers Martinez is responsible for all Import Fees. If the carrier asks you to pay them, please email us on contact@souliersmartinez.com.

In the UK, the carrier will hand over the goods to you against payment of duties and taxes.
This request can be made either by email or by post. If you do not receive anything, please email us on contact@souliersmartinez.com.

 For Switzerland and Dubai, your government may ask you to pay taxes directly.

My parcel is missing, lost or has been returned to sender

Please contact our Customer Service Team at contact@souliersmartinez.com with your order number and details on the issue.

 

 

RETURNS

We always hope you love the products you have purchased. Please know your Martinez shoes have been carefully made by hand in Spain and gone through our quality inspection. Due to the handcraftsmanship and our natural material choices, slight irregularities may occur. We do not consider minor markings or inconsistency in color as constituting a flaw.

 

Which products can I return?

All products sold on the site can be returned, whether they are full price or on sale.

 

Can I exchange my shoes for another size?

You may exchange your shoes for a different size or a different style, given that your size is still available.
To obtain exchange instructions, please fill our Return Form or reach out to contact@souliersmartinez.com.

 

How do I return an item?

If you wish to return an item, simply fill out our Return Form and we will get back to you with instructions as soon as possible.

The merchandise must be returned in the same condition in which it was shipped to receive a full refund. This includes the original packaging and the box it came in. Martinez boxes should not be used as the actual shipping box. Please note, original shipping fees will not be credited back upon return.

We only allow returns to be made from the address used for outbound delivery.

You can return your items within 14 days of receipt of your shipment.

Refund Charges

Items that are being returned without an exchange will have our standard shipping charges deducted from the refund (15€) per return request. Damaged or missing outer packaging will result in a 5€ additional charge.

 Please note we never reimburse custom duties and taxes.

Can I Return an order paid for with a e-Gift Card?

If you used a e-gift card to pay for the purchase, we will credit the refund to the gift card.